5 Great Zendesk Email Templates To Copy & Paste

Staring at a blank screen trying to craft the right Zendesk email can be a drag. That's why we've pulled together five email templates to help you handle common customer support situations with ease and style.

Having a solid template on hand doesn't just save you time; it ensures your communication is consistently clear, on-brand, and effective.

Tips for Writing Zendesk Emails

• Lean on Zendesk's features. Use macros for common questions and dynamic content placeholders like {{ticket.requester.first_name}} to add a personal touch without the manual effort. It’s a simple way to be both efficient and human.
• Make your emails scannable. No one wants to read a wall of text when they have a problem. Use short sentences and bold text to guide your reader to the solution. Think clear, simple steps.
• Always outline the next steps. Whether you're escalating the ticket or giving them instructions, tell the customer exactly what to expect and when. It builds trust and cuts down on "just checking in" replies.
• Use internal notes for team chatter. Keep the customer-facing thread clean and professional. Pass along context, ask for help, or leave notes for the next agent without cluttering the customer's inbox.
• Match your customer's tone. If they're casual, you can be too. If they're formal, stick to that. A little empathy goes a long way in turning a frustrating situation around.

Types of Zendesk Email Templates We Will Cover

1. Welcome Email Template
2. Support Ticket Email Template
3. Feedback Request Email Template
4. Password Reset Email Template
5. Order Confirmation Email Template

5 Zendesk Email Templates

1) Welcome Email Template

<template>

Subject: Welcome to [Your Company Name]!

Hi [Customer Name],

Welcome to [Your Company Name]. We're excited to have you on board and can't wait to see what you create.

You're all set to start designing emails that your audience will actually enjoy opening. To get you started, here are a few things you can do right away:

Explore our templates: Find a design that matches your brand's aesthetic and start customizing. Every element is designed to be simple and intuitive.

Import your audience: Easily upload your subscriber list to get ready for your first send.

If you have any questions along the way, our help center is full of guides and tutorials to help you succeed. You can find it here: [Link to Help Center].

We're here to help you grow your business. If you need anything, just reply to this email.

Best,

[Your Name]

[Your Position]

[Your Company Name]

</template>

2) Support Ticket Email Template

<template>

Subject: We've received your request ([Ticket ID])

Hi [Customer Name],

Thanks for reaching out. We've received your support request and have opened a ticket for you. Your ticket number is [Ticket ID].

Our team is looking into it now and will get back to you as soon as possible. You can expect a response within [Timeframe, e.g., 24 hours]. To add any additional comments, feel free to reply directly to this email.

In the meantime, you might find a quick answer in our Help Center: [Link to Help Center].

Best,

[Your Name]

[Your Position]

[Your Company Name]

</template>

3) Feedback Request Email Template

<template>

Subject: Your feedback on ticket [Ticket ID]

Hi [Customer Name],

We're always looking for ways to improve our support, and your feedback is a key part of that. Now that your recent conversation with our team is complete, we'd appreciate it if you could take a moment to let us know how we did.

It's a quick, one-question survey that helps us make sure we're providing the best experience possible. You can share your thoughts here: [Link to Survey or Feedback Form].

Thanks for helping us get better.

Best,

[Your Name]

[Your Position]

[Your Company Name]

</template>

4) Password Reset Email Template

<template>

Subject: Reset your [Your Company Name] password

Hi [Customer Name],

We received a request to reset the password for your account. To set a new one, please click the link below.

[Password Reset Link]

For your security, this link will expire in [Timeframe, e.g., 60 minutes]. If you didn't request a password reset, you can safely ignore this email.

Best,

[Your Name]

[Your Position]

[Your Company Name]

</template>

5) Order Confirmation Email Template

<template>

Subject: Your [Your Company Name] order is confirmed

Hi [Customer Name],

Thanks for your order. We've received it and are getting it ready for you. Here’s a summary of your purchase:

Order Number: [Order Number]

[List of Items Purchased with Quantities and Prices]

Total: [Total Amount]

We'll ship your order to the following address: [Shipping Address]. You can view your full order details here: [Link to Order Details].

If you have any questions or need to make a change, just reply to this email. We're here to help.

Best,

[Your Name]

[Your Position]

[Your Company Name]

</template>

What About Using Flodesk?

Now that your support communication is sorted with these Zendesk templates, let's talk about your marketing emails. Flodesk provides intuitive email marketing tools for small businesses, helping you grow and monetize your email list without the usual friction. You can create, send, and automate emails that engage your audience and drive revenue—no coding or design skills required.

With a straightforward email builder, effective automations, and clean forms, Flodesk gives you all the tools you need for your email marketing strategy. We’ve stripped away the complexity so you can focus on what matters. Whether you're just starting out or are a seasoned pro, our platform helps you send beautiful, high-performing emails with ease.

Wrapping Up

With these templates, your Zendesk communication is set. Now, bring that same clarity and effectiveness to your marketing emails.

Flodesk gives you the tools to design and send emails that grow your business. Sign up to start creating.