5 Great Nps Survey Email Templates To Copy & Paste

Ready to find out what your customers really think? Net Promoter Score (NPS) surveys are a direct line to understanding customer loyalty and gathering honest feedback.

Staring at a blank page can be tough. Using a template for your NPS survey email ensures you ask the right questions, saving you time while helping you gather the insights you need.

Tips for Writing Nps Survey Emails

• Keep it focused. Your NPS email has one job: to get a response to the NPS question. Cut out everything else—no extra promotions, no links to your blog. Keep the design clean and the call to action singular.
• Embed the survey. Don't make them click to a separate page. Let them answer the survey directly in the email itself. Embedding the 0-10 scale removes a step and will get you more responses.
• Make it personal. Send the email from a real person at your company, not a generic "noreply" address. Using the customer's first name in the greeting also goes a long way.
• Explain the impact. Briefly explain why you're asking and what you'll do with the feedback. A simple sentence like, "Your answer helps us improve our product for you," is enough to show you value their time.

Types of Nps Survey Email Templates We Will Cover

1. Welcome NPS Email Template
2. Post-Purchase NPS Email Template
3. Customer Support NPS Email Template
4. Renewal NPS Email Template
5. Event Feedback NPS Email Template

5 Nps Survey Email Templates

1) Welcome NPS Email Template

<template>

Subject: How are you finding [*Product Name*]?

Hi [*Customer Name*],

Welcome to [*Company Name*]! We're excited to see what you create.

Now that you've had a chance to get started, we'd love to hear your first impressions. Your early feedback is crucial for us to build a better platform for you and future users.

On a scale of 0-10, how likely are you to recommend [*Product Name*] to a friend or colleague?

[*Embedded NPS survey scale 0-10*]

Your answer will help us understand what's working and what we can improve. We appreciate you taking a moment to share your thoughts.

Best,

[*Your Name*]

[*Your Title*]

[*Company Name*]

</template>

2) Post-Purchase NPS Email Template

<template>

Subject: A quick question about your recent purchase

Hi [*Customer Name*],

Thanks for your recent purchase of [*Product/Service Name*]. We hope you're enjoying it.

Now that you've had a chance to experience it, we'd love to hear your thoughts. Your feedback directly impacts how we improve our products and the overall purchase experience for everyone.

Based on your recent purchase, how likely are you to recommend [*Company Name*] to a friend or colleague?

[*Embedded NPS survey scale 0-10*]

We appreciate you taking a moment to share your thoughts. It makes a real difference.

Best,

[*Your Name*]

[*Your Title*]

[*Company Name*]

</template>

3) Customer Support NPS Email Template

<template>

Subject: How was your recent support experience?

Hi [*Customer Name*],

We're checking in on your recent conversation with our support team. Your experience is important, and we want to ensure we’re providing the best help possible.

Based on your recent support interaction, how likely are you to recommend [*Company Name*] to a friend or colleague?

[*Embedded NPS survey scale 0-10*]

Your feedback directly helps us improve our support process for you and everyone else. We appreciate you taking a moment to let us know how we did.

Best,

[*Your Name*]

[*Your Title*]

[*Company Name*]

</template>

4) Renewal NPS Email Template

<template>

Subject: Your thoughts on another year with [*Company Name*]?

Hi [*Customer Name*],

Thank you for renewing your subscription. We’re happy to have you with us for another year.

As you continue your journey with us, your perspective is incredibly valuable. Your feedback helps us shape the future of our platform and ensure we’re delivering what you need.

Based on your experience, how likely are you to recommend [*Company Name*] to a friend or colleague?

[*Embedded NPS survey scale 0-10*]

We appreciate you taking a moment to share your thoughts. It helps us make [*Company Name*] better for everyone.

Best,

[*Your Name*]

[*Your Title*]

[*Company Name*]

</template>

5) Event Feedback NPS Email Template

<template>

Subject: How was [*Event Name*]?

Hi [*Attendee Name*],

Thanks for joining us at [*Event Name*]. We hope you had a great time and left with some valuable insights.

Now that the event is over, we'd love to hear your thoughts. Your feedback is essential for us to improve our future events and make them even more valuable for our community.

Based on your experience, how likely are you to recommend future [*Company Name*] events to a friend or colleague?

[*Embedded NPS survey scale 0-10*]

We appreciate you taking a moment to share your experience. It helps us create better events for you.

Best,

[*Your Name*]

[*Your Title*]

[*Company Name*]

</template>

What About Using Flodesk?

Putting these NPS survey email templates into action requires a platform that makes sending them simple. Flodesk offers intuitive email marketing tools for small businesses, helping you grow your list and engage your audience. With no coding or design skills necessary, you can build, send, and automate emails that connect with your customers.

Our platform gives you everything required for your email marketing, all in one place. With a straightforward email builder, capable automations, and clean forms, Flodesk provides the tools you need without the complexity. We help businesses send emails that look good and get results, simply.

Wrapping Up

These NPS survey templates provide a direct line to understanding your customers. You now have the foundation to gather feedback at crucial points in their journey.

Flodesk gives you the tools to put these templates into practice and send emails that connect with your audience. Sign up to begin.