Top 5 Intercom alternatives in 2025

What is Intercom?

Intercom is a company specializing in AI-driven customer service solutions. Their pricing starts at $29 per seat per month, billed annually. Intercom offers features like Fin, an AI agent that integrates with any support helpdesk to automatically answer complex questions, take actions, and resolve customer issues. Additionally, the Intercom Suite combines Fin and Helpdesk to deliver faster response times, enhance agent efficiency, and provide a consolidated view of customer service.

Reasons for considering Intercom alternatives

• Intercom's pricing can be high for small businesses.
• Some users find the interface to be less intuitive compared to competitors.
• Limited customization options for automated workflows.
• Customer support response times can be slower than expected.

A quick look

Here are the top 5 alternatives to Intercom:

1. Flodesk
2. Mailmodo
3. Hubspot Email Marketing
4. Drip
5. Litmus

Best alternatives to Intercom

1. Flodesk

Flodesk offers the most intuitive email marketing tools for small businesses, helping you grow and monetize your email list effortlessly. With no need for coding or design skills, you can create, send, and automate emails that engage your audience and drive revenue. Trusted by over 100,000 businesses, Flodesk helps beginners and experts send beautiful, high-converting emails in a radically simple way. With the world’s most intuitive email builder, powerful automations, and beautiful forms, Flodesk gives you everything you need for brilliant email marketing—without the complexity. For more information, visit Flodesk.

Pros of using Flodesk

• Simple and Intuitive: Flodesk provides powerful features in a simple, easy-to-use interface without the complexity of outdated platforms.
• Beautiful Emails: Flodesk is the top choice for creating visually appealing emails that reflect a brand's unique style and identity.
• High Converting Ecommerce Blocks: Flodesk offers beautiful sales pages and online payment options, making it easy to turn any link into a sales funnel.

Cons of using Flodesk

• No SMS Notifications: Flodesk does not offer SMS notifications, which can be a drawback for businesses looking to integrate multi-channel communication strategies.
• Not for All Enterprises: Flodesk does not provide API and web hooks, limiting its utility for enterprises that need to trigger automations from business logic.

Pricing

Pricing starts at $35 per month with plans designed to grow with your business. You’ll get access to stunning design-focused templates and easy automation built for small businesses, solopreneurs, and creative brands. With clear and predictable pricing, there are no confusing tiers or hidden fees.

Reviews

Flodesk reviews are overwhelmingly positive, with users praising its intuitive design and powerful features. With a stellar rating of 4.4 out of 5 stars, 77% of users have given it a 5-star rating, highlighting its ease of use and effectiveness in email marketing.

Flodesk is incredibly intuitive and makes designing beautiful emails a breeze. The templates are stunning and easy to customize. - LucyParis P. (Rating: 5/5)

The simplicity and elegance of Flodesk's interface are unmatched. It has transformed the way I approach email marketing. - Sarah M. (Rating: 5/5)

2. Mailmodo

Mailmodo is an email marketing software that uses AI to create, automate, and manage email campaigns. It offers features like a drag-and-drop email editor, interactive AMP emails, smart segmentation, and automated email journeys.

Pros of using Mailmodo

• AI-driven automation: Simplifies email marketing tasks.
• Interactive elements: Increases engagement with polls, forms, and games.
• No technical expertise needed: Easy to use for all skill levels.

Cons of using Mailmodo

• Limited Customization Options: While Mailmodo offers a drag-and-drop editor and various interactive elements, some users may find the customization options limited compared to other email marketing platforms. This can be a drawback for businesses that require highly tailored email designs and functionalities.
• Higher Learning Curve for New Users: The platform's advanced features, such as AI-driven email creation and interactive AMP emails, may present a steeper learning curve for new users. This can be challenging for those who are not tech-savvy or are new to email marketing automation.

Pricing

Mailmodo offers straightforward pricing plans for different subscriber levels. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $39.20 per month
• 10,000 Subscribers: $74 per month

Reviews

Mailmodo reviews highlight its innovative approach to email marketing with interactive AMP emails and no-code creation, earning it a 4.5-star rating. However, some users find the customization options limited and the learning curve steep for new users.

"Mailmodo offers a unique approach to email marketing, but the learning curve can be steep." - Sarah K. (Rating: 3/5)

"The interactive email features of Mailmodo are impressive and have significantly boosted our engagement rates." - Michael B. (Rating: 4.5/5)

3. Hubspot Email Marketing

Hubspot Email Marketing provides tools to create, personalize, and optimize marketing emails. Features include AI-generated subject lines, customizable templates, and automation workflows to help users design professional email campaigns and automate follow-ups based on contact engagement.

Pros of using Hubspot Email Marketing

• Easy to create and personalize: Emails can be made without needing designers or IT.
• AI-generated subject lines: Helps to boost email opens.
• Customizable templates: Available for various types of emails.

Cons of using Hubspot Email Marketing

• High Cost: Hubspot Email Marketing can be expensive, especially for small businesses or startups. The pricing structure, which scales with the number of contacts and additional features, can quickly become a significant expense.
• Complexity for Beginners: While Hubspot offers a wide range of features, the platform can be overwhelming for new users. The extensive functionalities and integrations may require a steep learning curve, making it challenging for those without prior experience in email marketing.

Pricing

Hubspot Email Marketing offers pricing plans that scale with the number of subscribers. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $800 per month
• 10,000 Subscribers: $3,600 per month

Reviews

Hubspot Email Marketing reviews highlight its powerful and easy-to-use platform, integrating all marketing tools and data in one place. However, some users find the pricing high and the platform complex for beginners.

"Hubspot Email Marketing offers a comprehensive suite of tools, but the learning curve can be steep for beginners." - Sarah K. (Rating: 3/5)

"The integration capabilities and analytics provided by Hubspot Email Marketing are top-notch, making it a valuable asset for any marketing team." - Michael B. (Rating: 4.5/5)

4. Drip

Drip provides marketing automation services that enable businesses to design and send emails, segment their audience, create embedded forms, automate marketing strategies, and gain insights from customer data. The platform supports integrations with various tools and offers solutions tailored for different industries, including ecommerce and content creation.

Pros of using Drip

• Ease of Use: Drip is simple to navigate and operate.
• Segmentation: Allows for targeted messaging through dynamic segmentation.
• Automation: Supports multi-channel marketing strategies on autopilot.

Cons of using Drip

• Complexity for Beginners: Drip offers a wide range of features and customization options, which can be overwhelming for new users who are not familiar with marketing automation tools. The platform's advanced functionalities, while powerful, require a learning curve that might be steep for those new to email marketing automation.
• Pricing Structure: Drip's pricing can be considered high, especially for small businesses or startups with limited budgets. The cost increases with the number of subscribers, which can become expensive as the business grows.

Pricing

Drip offers straightforward pricing plans based on the number of subscribers. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $39 per month
• 10,000 Subscribers: $154 per month

Reviews

Drip reviews highlight its powerful tools for customer segmentation and automated marketing campaigns, but some users find the platform's advanced features overwhelming and the pricing high for small businesses.

"The platform is powerful but can be overwhelming for beginners." - Sarah M. (Rating: 3.0/5)

"Easy to use automation tool with a clean interface and helpful customer support." - Paritosh C. (Rating: 4.0/5)

5. Litmus

Litmus offers services for designing, building, personalizing, testing, and analyzing emails. It also provides tools for email monitoring, spam testing, and integrates with various email service providers and other tools.

Pros of using Litmus

• Email Testing: Litmus allows for comprehensive email testing across multiple clients and devices.
• Spam Testing: Provides tools to check emails for spam issues before sending.
• Analytics: Offers detailed analytics to track email performance and engagement.

Cons of using Litmus

• High Cost: Litmus can be expensive, especially for small businesses or startups. The pricing structure, which scales with the number of users and additional features, can quickly become a significant expense.
• Complexity for Beginners: While Litmus offers a wide range of features, the platform can be overwhelming for new users. The extensive functionalities and integrations may require a steep learning curve, making it challenging for those without prior experience in email marketing.

Pricing

Litmus offers pricing plans to suit different business needs. Here are the pricing details for 2,000 and 10,000 subscribers:

• 2,000 Subscribers: $39.60 per month
• 10,000 Subscribers: $198 per month

Reviews

Litmus reviews highlight its comprehensive email testing tools and intuitive interface, which users find significantly improve the email creation process. However, some users express frustration with the platform's high cost and complexity for beginners.

"Easy way to test how our emails from Marketing Cloud display on other browsers, platforms, etc. Very simple to send a test message and see all environments at once." - Verified User in Higher Education (Rating: 4.0/5)

"The fact that we can preview how the campaigns would display gives us an idea to work better." - Verbina K. (Rating: 5.0/5)

What to consider when selecting a Intercom alternative?

When selecting an alternative to Intercom, it's crucial to consider features that align with the needs of businesses relying on AI-driven customer service solutions. Here are the top five considerations:

1. AI and Automation Capabilities: Look for platforms that offer robust AI-driven features, such as automated responses, smart segmentation, and personalized email journeys. These capabilities can significantly enhance efficiency and customer engagement.
2. Ease of Use: Choose a platform with an intuitive interface and easy-to-use tools, such as drag-and-drop editors and customizable templates. This ensures that users of all skill levels can create and manage campaigns without extensive training.
3. Integration with Existing Tools: Ensure the platform integrates seamlessly with your existing CRM, helpdesk, and other essential tools. This integration is vital for maintaining a unified view of customer interactions and streamlining workflows.
4. Customization and Personalization: Opt for solutions that offer extensive customization options, allowing you to tailor emails and customer interactions to reflect your brand's unique style and identity. Personalization features can lead to higher engagement and conversion rates.
5. Pricing and Scalability: Consider the pricing structure and scalability of the platform. Ensure it fits within your budget and can grow with your business, offering clear and predictable pricing without hidden fees.

Which one should you go with?

Ultimately, while all these alternatives offer robust features and can serve as excellent replacements for Intercom, Flodesk stands out for its simplicity and intuitive design. If you're looking for a user-friendly platform that allows you to create stunning, high-converting emails without the complexity, Flodesk is a fantastic choice. Its beautiful templates and powerful automations make it an ideal solution for small businesses and creative brands.