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Customer Retention Emails: 10 Great Examples (& Other Tips)

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In this article, we'll show you 10 email examples for customer retention that have been sent to customers in the past from different companies. Seeing these examples will help you understand what works and why, making it easier for you to create your own effective customer retention emails.

What should go into customer retention emails?

A good customer retention email is personalized and provides value to the recipient, making them feel appreciated and understood. It should include unique elements like exclusive offers or personalized recommendations to keep the customer engaged and loyal.

  • Personalized Greeting: Start with the customer's name to create a personal connection. For example, "Hi [Customer's Name], we appreciate your loyalty!"
  • Exclusive Offers: Provide special deals or discounts that are only available to loyal customers. Phrases like "Just for you" or "Exclusive offer" work well here.
  • Value Proposition: Clearly state the benefits of staying with your brand. Use phrases like "Here's why you should stay with us" or "Benefits you can't miss."
  • Call to Action: Encourage the customer to take the next step, whether it's making a purchase or engaging with your content. Examples include "Shop Now" or "Learn More."
  • Feedback Request: Ask for the customer's opinion to show that you value their input. Phrases like "We'd love to hear from you" or "Your feedback matters" are effective.
  • Closing with Gratitude: End the email by thanking the customer for their loyalty. For instance, "Thank you for being a valued customer" or "We appreciate your continued support."

Let's jump into it and explore 10 email examples of good customer retention emails!

10 customer retention email examples

1) emfluence

emfluence

emfluence is an email marketing platform that helps users create, send, and track email campaigns. This customer retention email is effective because it uses personalized accomplishment summaries to make users feel recognized and valued, while its visually appealing design and user-friendly features encourage engagement and satisfaction.

2) Cars.com

Cars.com

Cars.com effectively uses a customer retention email by addressing the recipient's specific search history, making the communication highly relevant and personalized. The email's clean design and straightforward call to action empower users to continue their search seamlessly, enhancing their overall experience and satisfaction.

3) Dropbox

Dropbox

Dropbox is a cloud-based file storage and collaboration platform that allows users to store files online, synchronize them across devices, and share them with others. This email is effective for customer retention because it highlights the benefits of Dropbox Paper, encouraging users to re-engage with the platform by showcasing its real-time collaboration and document editing features, all within a clean and user-friendly design.

4) Squarespace

Squarespace

Squarespace's customer retention email, titled "You can do this," stands out due to its motivational subject line and clean, minimalist design. The email empowers users by affirming their abilities and encouraging them to take the next step, all while maintaining brand consistency and a user-focused approach.

5) Felix Gray

Felix Gray

Felix Gray specializes in creating high-quality, stylish eyewear designed to reduce digital eye strain. This email effectively captures attention by addressing the timely topic of unused FSA dollars, using a clean design and clear call to action to empower users to make a purchase, all while maintaining a straightforward and user-friendly approach.

6) Chewy

Chewy

Chewy's customer retention email, titled "Tell us what you think," directly engages customers by inviting them to share their feedback, demonstrating that their opinions are valued. The clean design and clear call to action make it easy for recipients to respond, fostering a sense of involvement and loyalty.

7) Suiteness

Suiteness

Suiteness specializes in offering accommodations tailored for families or groups, making it easy to book suites for family vacations. This customer retention email is effective because it uses a friendly, conversational tone to re-engage customers by prompting them to consider booking their next family vacation, all while maintaining a clean and user-friendly design that encourages interaction and loyalty.

8) Coinbase

Coinbase

Coinbase is a leading cryptocurrency exchange platform that allows users to buy, sell, and manage digital currencies. This customer retention email is a great example because it uses a clear and straightforward approach to prompt users to complete their account setup, ensuring they can fully utilize the platform's features while maintaining a clean and user-friendly design.

9) Dollar Shave Club

Dollar Shave Club

Dollar Shave Club delivers personal grooming products directly to consumers through a subscription model. The email titled "Forget something in your last box?" effectively captures attention with its engaging question, clean design, and clear branding, making it easy for recipients to re-engage and take action.

10) Withings

Withings

Withings is a company known for producing smart health devices, such as fitness trackers, smartwatches, smart scales, and health monitoring equipment. This customer retention email is effective because it celebrates user achievements with a "Marathon badge," using a clean design and positive reinforcement to motivate continued engagement and foster a sense of accomplishment.

Why you should use Flodesk to help create your emails

With Flodesk, you can effortlessly design stunning customer retention emails that captivate your audience. Our intuitive platform empowers you to create personalized, visually appealing emails that keep your customers engaged and loyal, all with just a few clicks.

Wrapping up

Flodesk

Flodesk makes it easy to create stunning customer retention emails that captivate your audience. With our intuitive platform, you can design, send, and automate emails that engage your customers and drive revenue, all without needing any coding or design skills.

Trusted by over 100,000 businesses, Flodesk empowers both beginners and experts to send beautiful, high-converting emails in a simple way. Our email builder, powerful automations, and beautiful forms provide everything you need for effective email marketing—without the complexity.

Thank you for reading our guide on customer retention emails. Ready to elevate your email marketing? Sign up for Flodesk today!

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Flodesk Team
ABOUT THE AUTHOR
Flodesk Team

Flodesk Team is passionate about empowering entrepreneurs and businesses to create stunning, effective emails. With expertise in email marketing, automation, and design, we’re here to share insights, tips, and strategies to help you grow your brand.