Saying goodbye to a user doesn’t have to be a downer. A thoughtful account deactivation email can be a chance to end things on a high note and leave a great final impression.
Starting with a template makes crafting these messages simple, helping you cover all your bases with clarity and grace.
<template>
Subject: Your [*Product/Service Name*] subscription has been canceled
Hi [*User Name*],
This email confirms that your subscription to [*Product/Service Name*] has been successfully canceled. We're sorry to see you go.
You’ll retain full access to your account and all its features until your current billing period ends on [*End Date*]. After that, your account will be [*e.g., paused, downgraded to a free plan*], and you can find details on how your data is managed in our [*Link to Data Policy*].
We're always looking to improve, and your feedback is incredibly valuable. If you have a moment, we'd appreciate hearing why you decided to cancel by replying to this email or filling out this brief survey: [*Link to Survey*].
Should you change your mind, you can easily reactivate your subscription from your account settings anytime before your plan expires. We'd be happy to have you back.
Thanks for giving us a try.
All the best,
The [*Company Name*] Team
</template>
<template>
Subject: Your [*Product/Service Name*] account will be deactivated soon
Hi [*User Name*],
We've noticed your account with [*Product/Service Name*] has been inactive for [*Time Period, e.g., 6 months*]. To keep things tidy, we periodically close accounts that are no longer in use.
Your account is scheduled for deactivation on [*Deactivation Date*]. If your account is deactivated, all associated data, including [*e.g., projects, contacts, settings*], will be permanently deleted.
If you want to keep your account, all you need to do is log in before the deactivation date. That’s it—logging in will automatically keep your account active.
No action is needed if you’re ready to part ways. We were happy to have you.
Best,
The [*Company Name*] Team
</template>
<template>
Subject: Your [*Product/Service Name*] account has been closed
Hi [*User Name*],
As you requested, your account with [*Product/Service Name*] has been closed. This email confirms that your request has been processed.
All of your associated data, including [*e.g., emails, workflows, and subscribers*], is now scheduled for permanent deletion and will be erased in [*Number of Days, e.g., 30 days*]. You can find more details about our data retention process here: [*Link to Data Policy*].
We're always working to create a better experience and would appreciate hearing what led you to close your account. If you have a moment to share your thoughts, you can reply directly to this email. Your feedback is incredibly helpful.
Should you wish to come back, you can reactivate your account by logging in before [*Deletion Date*]. We’d be happy to see you again.
Thank you for being a part of our community.
All the best,
The [*Company Name*] Team
</template>
<template>
Subject: Your [*Product/Service Name*] account has been deactivated
Hi [*User Name*],
This email is to inform you that your account with [*Product/Service Name*] has been deactivated for violating our [*Specific Policy, e.g., Terms of Service*]. We have these policies in place to ensure a safe and reliable experience for everyone on our platform.
Our review found that your account was involved in activities that breach our rules regarding [*Briefly describe the violation, e.g., prohibited content, spam*]. As a result, your account has been closed, and access to its data is no longer available. You can read the specific policy in question here: [*Link to Policy*].
If you believe this was a mistake, you can request a review by contacting our support team here: [*Link to Support/Appeal Form*]. Please include any details that might help us understand your case.
Sincerely,
The [*Company Name*] Team
</template>
<template>
Subject: Action required: Your [*Product/Service Name*] account has been temporarily deactivated
Hi [*User Name*],
We're writing to let you know that we've temporarily deactivated your [*Product/Service Name*] account due to unusual activity. We take your security seriously and have taken this step as a precaution to protect your information.
Our system detected a suspicious login attempt on your account. To regain access, you'll need to reset your password by clicking the link below. For your protection, this link will expire in [*Time Period, e.g., 24 hours*].
[*Link to Password Reset*]
Once you've set a new password, your account will be fully restored. We also recommend reviewing your account activity and enabling two-factor authentication for an extra layer of security.
If you have any questions, please contact our support team immediately here: [*Link to Support*].
Best,
The [*Company Name*] Team
</template>
While these account deactivation templates are a useful resource, our goal at Flodesk is to help you build a list that sticks around. We provide email marketing tools designed for small businesses, making it simple to grow and monetize your audience. You can create, send, and automate your campaigns without any coding or design experience, letting you focus on connecting with your subscribers.
Thousands of businesses use Flodesk to send emails that look good and get results. With our straightforward email builder, effective automations, and well-designed forms, you have everything required for successful email marketing. We handle the complexity so you can focus on your brand and your customers.
While these templates help you manage departures gracefully, our goal is to help you build an email list that wants to stick around. We provide the tools to create emails and automations that resonate with your audience.
If you're ready to grow your business with email marketing, sign up for Flodesk to get started.
