5 Great Website Handover Email Templates To Copy & Paste

The website handover email is your final touchpoint in a project, and it's a big one. It’s your chance to professionally wrap things up and empower your client as they take the reins.

Using a template for this email ensures you cover all the essential details clearly and completely. We’ve gathered five different types to help you get it right for your next handover.

Tips for Writing Website Handover Emails

• Keep it scannable. Your client is busy. Use clear headings, lists, and bold text so they can find crucial information—like logins—at a glance. Break everything down into simple, digestible sections.
• Centralize all credentials. This is the most important part. Create a dedicated section for every single login URL, username, and password. It’s the digital equivalent of handing over the keys to their new space.
• Outline the next steps. Empower your client by telling them what to do first. A short checklist, like “1. Change all passwords. 2. Publish your first blog post,” gives them a clear path forward and helps them feel comfortable with their new site.
• Clarify future support. Be direct about what your role looks like now that the site is live. State your support policy clearly, whether that’s 30 days of bug fixes or how they can hire you for future work. This manages expectations and keeps the relationship professional.

Types of Website Handover Email Templates We Will Cover

1. Project Completion Email Template
2. Access Credentials Email Template
3. Maintenance Guide Email Template
4. Client Feedback Email Template
5. Final Invoice Email Template

5 Website Handover Email Templates

1) Project Completion Email Template

<template>

Subject: Your New Website is Live: [*Project Name*] is Complete!

Hi [*Client Name*],

Congratulations! We're excited to announce that your website project, [*Project Name*], is now complete and live. It’s been a pleasure bringing your vision to the screen, and we’re proud of the final result.

This email marks the official completion of our work together. In separate emails, you will receive all necessary login credentials, a maintenance guide, and the final invoice. We keep these separate to ensure clarity and security.

As per our agreement, we will provide [*e.g., 30 days*] of support to address any technical bugs that may arise. For future updates or new projects, please feel free to reach out. We’d be happy to discuss how we can help.

We can't wait to see your business thrive with its new online home.

All the best,

[*Your Name*]

[*Your Position*]

[*Your Company Name*]

</template>

2) Access Credentials Email Template

<template>

Subject: Important: Your Website Login Credentials for [*Project Name*]

Hi [*Client Name*],

Here are all the essential login credentials for your new website. We recommend bookmarking this email for future reference, but your first step should be to update all passwords for security.

Website Admin Access

This is where you’ll manage your site’s content, pages, and posts.

Login URL: [*Link to admin login*]
Username: [*Username*]
Password: [*Temporary Password*]

Hosting Provider Access

Use this to manage your website’s hosting plan and server settings.

Login URL: [*Link to hosting login*]
Username: [*Username*]
Password: [*Password*]

Domain Registrar Access

This is for managing your domain name registration and DNS settings.

Login URL: [*Link to domain login*]
Username: [*Username*]
Password: [*Password*]

For your security, please log into each of these accounts and change the passwords as soon as possible. This ensures you have full and sole control over your new digital assets.

Let us know if you have any trouble accessing these accounts.

Best,

[*Your Name*]

[*Your Position*]

[*Your Company Name*]

</template>

3) Maintenance Guide Email Template

<template>

Subject: Your Guide to Keeping [*Project Name*] Running Smoothly

Hi [*Client Name*],

To help you keep your new website secure and performing at its best, we’ve put together this guide on essential maintenance tasks. Following these steps will ensure your site remains a powerful asset for your business.

Regular Backups
Your site is configured to automatically back up [*e.g., daily*]. Before making any significant changes, we recommend taking a manual backup. You can manage all backups from your hosting control panel: [*Link to hosting backups*].

Software Updates
Keeping your platform, plugins, and themes updated is critical for security. You can view and apply all pending updates from your website’s admin dashboard. We suggest checking for these [*e.g., weekly*].

Content Management
We’ve created a short training video that walks you through adding and editing content, which you can find here: [*Link to training video or document*]. This covers everything from publishing a blog post to updating a page.

If you prefer to focus on your business, we offer a website maintenance plan that handles all of the above for you. You can see the details here: [*Link to your maintenance services page*].

Let us know if you have any questions as you get started.

Best,

[*Your Name*]

[*Your Position*]

[*Your Company Name*]

</template>

4) Client Feedback Email Template

<template>

Subject: We'd Love Your Feedback on the [*Project Name*] Project

Hi [*Client Name*],

Now that your new website is live, we’d appreciate hearing about your experience working with us. Your feedback is incredibly valuable—it helps us refine our process and ensure we’re delivering the best possible service.

If you have a few moments, we would be grateful if you could share your thoughts in our short survey: [*Link to feedback form or survey*].

Additionally, if you were happy with our work, we would appreciate a review on [*Link to Google Reviews, Clutch, etc.*]. Your testimonial helps other businesses understand what it’s like to partner with us.

Thank you for your time and for trusting us with your project.

Best regards,

[*Your Name*]

[*Your Position*]

[*Your Company Name*]

</template>

5) Final Invoice Email Template

<template>

Subject: Final Invoice for [*Project Name*]

Hi [*Client Name*],

Attached is the final invoice for the [*Project Name*] project. Thank you for a great partnership.

The remaining balance is [*Invoice Amount*], due on [*Due Date*]. You can view the full invoice and submit payment through our secure portal here: [*Link to invoice or payment portal*].

Please let us know if you have any questions about the invoice.

Thank you,

[*Your Name*]

[*Your Position*]

[*Your Company Name*]

</template>

What About Using Flodesk?

Sending these five website handover emails is a critical final step, and using a dedicated email marketing tool can make the process seamless. Flodesk provides intuitive email marketing tools designed for small businesses, allowing you to manage and grow your email list with ease. You don't need any coding or design experience to create, send, and automate emails that connect with your audience and support your business goals.

With a straightforward email builder, effective automations, and well-designed forms, Flodesk gives you all the necessary components for your email marketing. It's built to help both beginners and experienced users send professional, effective emails without unnecessary complexity. Used by thousands of businesses, our platform gives you everything you need for successful email marketing.

Wrapping Up

A professional website handover sets the stage for a lasting client relationship. Using Flodesk ensures your final communications are as polished and well-designed as the website you just delivered.

Ready to streamline your client handovers and send emails that reflect the quality of your work? Sign up for Flodesk to get started.