5 Great Website Handover Email Templates To Copy & Paste

You've just wrapped up a client's website design. The next step is handing it over.

A great handover email sets your client up for success and makes the whole process feel effortless.

Using a template is a simple way to make sure you've covered everything they need to know.

Tips for writing Website Handover Emails

• Structure is everything. Your client is getting a lot of new information. Use clear headings and bullet points to make the email easy to scan. Think of it like designing a beautiful, functional layout—but for an email.
• Bundle up the keys. Put every login credential—website admin, hosting, domain, analytics—in one clearly marked section. It’s a simple move that saves your client a headache later. A password manager link is a nice touch.
• Show, don’t just tell. Instead of a wall of text, include short video tutorials for common tasks, like updating a blog post or swapping an image. A quick screen recording makes you look like a pro and makes them feel capable.
• Define what’s next. Be upfront about your post-launch support. Whether it’s a 14-day window for fixes or your hourly rate for future updates, clarity now prevents confusion later.

Types of Website Handover Email Templates we will cover

1. Project Completion Email Template
2. Access Credentials Email Template
3. Maintenance Guide Email Template
4. Client Feedback Email Template
5. Final Invoice Email Template

5 Website Handover Email Templates

1) Project Completion Email Template

<template>

Subject: Your New Website is Live!

Hi [Client Name],

The moment is here—your new website is officially live. We’ve just completed the final launch, and you can see the finished project right here: [Your Website URL].

We're excited for you to share this with your audience. In the next couple of emails, we’ll walk you through everything you need to manage your site. Expect a separate message with all your access credentials and another with a simple maintenance guide to help you get comfortable.

For now, take a moment to explore. We're proud of what we've built together.

All the best,

[Your Name]

[Your Position]

</template>

2) Access Credentials Email Template

<template>

Subject: Your Website Access Credentials

Hi [Client Name],

Here are all the essential login details for your new website. We recommend saving this information in a secure place, like a password manager.

Website Admin

Login URL: [Admin Login URL]

Username: [Admin Username]

Password: [Admin Password]

Hosting Provider

Login URL: [Hosting Login URL]

Username: [Hosting Username]

Password: [Hosting Password]

Domain Registrar

Login URL: [Domain Registrar URL]

Username: [Domain Username]

Password: [Domain Password]

Analytics

Login URL: [Analytics Login URL]

Username: [Analytics Username]

Password: [Analytics Password]

For your security, we suggest changing these passwords after your first login. Our next email will walk you through a simple maintenance guide to help you get comfortable with your new site.

Best,

[Your Name]

[Your Position]

</template>

3) Maintenance Guide Email Template

<template>

Subject: A Quick Guide to Maintaining Your New Website

Hi [Client Name],

To help you feel confident managing your new site, we’ve put together this simple guide. It covers the key tasks to keep everything running smoothly and looking its best.

Here are a few routine actions we recommend:

• Updating Content: We’ve made it simple to add new blog posts or change text. Here’s a short video walkthrough to guide you: [Link to Video Tutorial].
• Running Backups: Your site is set to automatically back up, but you can also run a manual backup at any time. You can find instructions here: [Link to Backup Instructions].
• Software Updates: We’ll handle major software updates for the first [Number of Days] days. After that, you’ll see notifications in your dashboard for minor updates. It’s usually just a one-click process.
• Reviewing Analytics: Keep an eye on your site’s performance by checking your analytics dashboard. It’s a great way to see what’s resonating with your audience.

We've designed your site to be as low-maintenance as possible. If you run into any questions or would like to discuss ongoing support, just let us know. We're here to help.

Best,

[Your Name]

[Your Position]

</template>

4) Client Feedback Email Template

<template>

Subject: A moment for your thoughts on the project?

Hi [Client Name],

Now that your new website is out in the world, we'd love to hear about your experience working with us. Your feedback is what helps us make every project better than the last.

To make it simple, we've put together a short feedback form. It’s a chance for you to tell us what worked well and where we can improve. You can find the form here: [Link to Feedback Form or Survey].

If you’re happy with the result and enjoyed the process, we would also be grateful if you’d consider sharing a testimonial. This is, of course, completely optional, but your words help others understand what it’s like to work with us.

Thank you again for trusting us with your vision.

Best,

[Your Name]

[Your Position]

</template>

5) Final Invoice Email Template

<template>

Subject: Final Invoice for Your Website Project

Hi [Client Name],

Here is the final invoice to complete the [Project Name] website project. We’ve enjoyed bringing your vision to life and are excited to see your new site support your business.

The remaining balance is [Invoice Amount]. You can settle the payment here: [Link to Invoice or Payment Portal]. The payment is due by [Due Date].

Thank you again for the partnership. We look forward to seeing what you do next.

All the best,

[Your Name]

[Your Position]

</template>

What about using Flodesk?

With these website handover email templates ready, Flodesk provides an intuitive way to send and manage them. We build email marketing tools for small businesses, designed to help you grow and monetize your email list without a steep learning curve. You can create, send, and automate your emails without needing any coding or design experience.

Trusted by thousands of businesses, our platform gives you access to a straightforward email builder, powerful automations, and well-designed forms. It’s everything you need for effective email marketing, all in one place, without the usual complexity. We empower both beginners and experts to send emails that look good and get results.

Wrapping up

A thoughtful handover process shows your clients they're in good hands, even after the project is done. Using these templates ensures nothing gets missed and maintains the professional standard you've set.

Flodesk is built to help you send emails that look as good as your web designs. See how simple it is to manage your client communications and get started today.