Logistics emails are a crucial touchpoint for keeping your customers informed and building trust. They guide your customer's experience from the moment an order is placed to the second it arrives at their door.
Referring to a template takes the guesswork out of what to say, ensuring your updates are always clear and on-brand. Here are five essential types of logistics emails to elevate your communications.
<template>
Subject: Your order [Order Number] is confirmed!
Hi [Customer Name],
Thanks for your order. We’ve received it and are getting it ready for shipment. We’ll send another email with a tracking number as soon as it’s on its way.
In the meantime, you can review your order details below:
Order Number: [Order Number]
Items Ordered: [List of Items with Quantities]
Total: [Total Cost]
Your order will be shipped to the following address:
[Customer Shipping Address]
If you have any questions or need to make changes, please reply to this email or contact us at [Support Email Address].
Thanks again,
[Your Name]
[Your Title]
[Company Name]
</template>
<template>
Subject: Good news! Your order [Order Number] has shipped.
Hi [Customer Name],
Your order is officially on its way. You can follow its journey to your doorstep using the tracking information below. Please note that it can take up to 24 hours for the carrier to update the package’s location.
Track Your Package: [Tracking Number]
Your order is being sent to:
[Customer Shipping Address]
If you have any questions about your shipment, simply reply to this email and we’ll be happy to help.
Best,
[Your Name]
[Your Title]
[Company Name]
</template>
<template>
Subject: Your order [Order Number] is arriving today!
Hi [Customer Name],
Good news! Your order is on the truck and scheduled to arrive today. You can follow its progress right to your door with the tracking link below.
Track Your Package: [Tracking Number]
It’s being delivered to:
[Customer Shipping Address]
We hope you enjoy your items. If you have any questions, feel free to reply to this email.
Best,
[Your Name]
[Your Title]
[Company Name]
</template>
<template>
Subject: Your return instructions for order [Order Number]
Hi [Customer Name],
We’ve received your return request for order [Order Number]. To complete your return, please follow the instructions below.
Return Instructions:
Simply print the attached shipping label and pack the items you’re returning. You can drop the package off at any [Carrier Name] location within [Number of Days] days.
Items for Return: [List of Items Being Returned]
Once we receive your package, we’ll inspect the items and process your refund. You’ll get a confirmation email as soon as your refund has been issued.
If you have any questions, just reply to this email and we’ll be happy to help.
Thank you,
[Your Name]
[Your Title]
[Company Name]
</template>
<template>
Subject: Good news! [Product Name] is back in stock.
Hi [Customer Name],
You asked to be notified when [Product Name] was available again, and we're happy to let you know it's back in stock. This is a popular item, so we recommend placing your order soon to make sure you get it.
You can purchase it here: [Link to Product Page]
If you have any questions, just reply to this email. We're here to help.
Best,
[Your Name]
[Your Title]
[Company Name]
</template>
Now that you have these five logistics email templates, Flodesk provides the tools to bring them to life. We offer intuitive email marketing for small businesses, helping you send and automate communications that keep your audience engaged. You don't need any coding or design experience to create emails that look professional and align with your brand.
Our platform is designed for both beginners and experts, featuring a straightforward email builder, effective automations, and well-designed forms. We give you all the necessary components for successful email marketing, without the usual complexity. Join the thousands of businesses that use Flodesk to send emails that look great and connect with their customers.
These templates provide a clear starting point for your logistics communications, helping you build customer trust with every update.
Ready to send emails that look as good as your brand? Sign up for Flodesk to create and automate your logistics communications.
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